Difficult People: How Do You Deal with Them?

How do we as humans deal with people who yell and scream at us or refuse to be rational? You know the type, adversarial, manipulative, inflexible, unreasonable, irrational. For most people, the answer is “We don’t”. If given the choice, most of us choose not to work with people like this. We don’t socialize withGo to Resource

The Vicious Cycle of Collections and a Solution: Acceleration!

Situation: On January 10, 2012, your association obtains a judgment against a homeowner for the balance, as of that date, of unpaid assessments, late fees, interest, attorney fees, and costs.   In June of 2012, through a wage garnishment, the judgment balance is collected.  Success?  YES and no. Problem: The homeowner has erroneously believed that becauseGo to Resource

Time to Budget for Deferred Legal Maintenance

Now that accounts receivables are finally starting to shrink, many associations are working hard to stabilize their communities’ finances and planning to take care of long-deferred maintenance projects.  During this upcoming budget season, boards and managers will be making important decisions about which projects can, and must, be funded next year and over the comingGo to Resource

How Can Community Associations be Smart with Smart Phones?

Smart car, smart phone, smart….ass?  That’s what my mom calls me when I’m in my “know-it-all” mode and disrespecting her philosophies.  But she has also given me many pearls of wisdom over the years, such as: “Efficiency is all well and good, but it shouldn’t be to someone else’s detriment.” “Huh?” I said, without botheringGo to Resource
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