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Collections Resources

Community Association Manager Handbook

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Our Community Association Manager Handbook is filled to the brim with resources every manager needs to drive success in their communities. The handbook includes our collections and covenant enforcement process chart, our insurance checklist, and all of CCIOA and the Nonprofit Act, tabbed at certain important sections! The Community Association Manager Handbook is available toGo to Resource

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Seasonal To Dos for Delinquencies

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There are certain things in life we do at certain times of year: New Year’s resolutions, flu shots in the fall; holiday shopping in the winter. Did you know there are certain to dos that should occur at particular times when handling delinquencies? Add these to your annual calendar each year to be sure youGo to Resource

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Collecting When the Homeowner is Deceased

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Unfortunately, sometimes homeowners pass away. When that happens and the homeowner owes a balance to the association, boards often have many questions about what that means and what they should be doing. First and foremost, remember that the heirs are grieving their loved one. Board members are often torn between wanting to be respectful ofGo to Resource

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Status Letters: What Additional Balances Should be Included?

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When a property is set for a closing, the title company handling the closing will request a status letter from the management company or board. The status letter contains quite a bit of information, including telling the title company how much of the profits from the sale should be withheld to pay the balance dueGo to Resource

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Payment Plan Offer Letters & Top Pitfalls We’re Seeing (Part 2)

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How time flies! In April 2021, I published Payment Plan Offer Letters & Top Pitfalls We’re Seeing. While the information contained in that blog is still relevant, when HB22-1137 became effective August 2022, a whole new slew of payment plan offer letter issues emerged. The 2022 law change upended the delinquency notice process and it’sGo to Resource

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