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Recent Publications by ACL

Characteristic #7 in our series on servant leadership is conceptualization.  Webster’s defines conceptualization as a process of forming an idea by mentally combining all of its characteristics or particulars.  In association leadership this translates into dreaming, thinking big, being creative and not getting bogged down in the day-to-day operations of the association.  As a volunteerGoGo to Resource

Fidelity Insurance—The Nitty Gritty

Fidelity insurance protects the association in the event someone associated with the association takes the association’s money and runs.  Typically, fidelity insurance will provide coverage in cases of employee theft, theft of money and securities while on premises or in transit, forgery, fund transfer fraud, computer fraud, money order and counterfeit currency fraud, credit cardGo to Resource
Empathy is the ability to experience and relate to the thoughts, emotions or experiences of others.  Empathy is more than just sympathy, which is being able to understand and support others with compassion or sensitivity.  Just like with listening, empathy is not passive. It requires self-reflection and self-control.  Start by letting go of defensive andGoGo to Resource
In Part 5 of this series, I want to talk about listening effectively.  Did you hear what I said or did you just hear you need to listen?  Effective listening is a skill which is not passive. It takes action on your part and it isn’t something that many leaders do well.  Effective listening isGoGo to Resource
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