Tips for Dealing with Angry Owners and Diffusing Explosive Situations

Lately, it seems that owners are getting angrier, less patient, and less reasonable; when directors and community managers end up as scapegoats, it can become very difficult for associations to function. So how do you handle angry owners that are consistently calling, emailing, and yelling at you in meetings? And what should you do if these owners refuse to allow your community to conduct business? Join us for this webinar where we will discuss various options for dealing with angry and upset owners, as well as tips for diffusing volatile situations.