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Recent Publications by ACL

Empathy and the Servant Leader

Filed Under Community Associations Miscellaneous

Empathy is the ability to experience and relate to the thoughts, emotions or experiences of others. Empathy is more than just sympathy, which is being able to understand and support others with compassion or sensitivity. Just like with listening, empathy is not passive. It requires self-reflection and self-control. Start by letting go of defensive andGoGo to Resource

The Listening Servant

Filed Under Community Associations Miscellaneous

In Part 5 of this series, I want to talk about listening effectively. Did you hear what I said or did you just hear you need to listen? Effective listening is a skill which is not passive. It takes action on your part and it isn’t something that many leaders do well. Effective listening isGoGo to Resource

Servant Leader’s Stewardship

Filed Under Community Associations Miscellaneous

If you are following this series on Servant Leadership, you may be wondering about the term itself. Servant Leadership is based on the premise of being a leader in a nonprofit organization, which has some differences from leadership in a for-profit corporation. The primary difference is that you are entrusted with the assets of theGoGo to Resource

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